Exelon District Svcs Representative in Glassboro, New Jersey
PRIMARY PURPOSE OF POSITION:
Responsible to process all new business applications, act as first point of contact for customers, builders and electricians requesting new or upgraded services, set up new customer accounts, maintain customer records, create and maintain job folders from initiation through engineering and construction, perform material reconciliation/as-building of emergency work and planned jobs, perform all clerical functions in the district, enter and process time records, enter and process payment authorizations/vouchers, and resolve customer complaints as necessary. Provide efficient customer service with both internal and external customers.
Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.
PRIMARY DUTIES AND ACCOUNTABILITIES
-Provides efficient and courteous customer relations with both internal and external customers
-Supports district in preparation, maintenance and coordination of district processes and records, including invoice payments, supplies, job closings, and monitoring and updating new service requests from initiation through provision of service, and final disposition of the construction job.
-Serves as time administrator using eTime and ARCOS
-Initiates and maintains district service requests and information using, but not limited to, CRM&B, ISU WMIS, Advantex, SAP, and GIS
-Supports District Emergency Restoration efforts and Office Safety Inspections
-Enforces company policies and procedures regarding district processes
Experience demonstrating skill:
‐ performing general administrative duties simultaneously
(for example filing, answering phones, making copies,
faxing, sorting mail, sending mail, checking/responding
‐ operating office machines such as calculator, copier,
computer, printer, fax machine, scanner, telephone,
‐ performing data entry into a computer.
‐ resolving customer complaints and issues.
‐ researching and interpreting customer information, work
requests and/or applications.
‐ communicating orally and in writing with others internal
and external to the organization.
‐ ensuring accuracy and being accountable for work (e.g.,
checking and verifying work).
‐ performing mathematical calculations (for example,
addition, subtraction, multiplication, division,
‐ using PC-based word processing, spreadsheet and
Ability and willingness to:
‐ sit and input data into the computer for prolonged
periods of time.
‐ work overtime and during emergencies with little or no notice, as required.
‐ work independently and accurately under tight deadlines.
‐ prioritize and multi-task work.
‐ travel to various locations as required.
‐ adhere to safety regulations and policies as required.
‐ maintain confidential information.
Must successfully pass a Criminal History Background Check
Must possess a valid driver's license.
Knowledge of utility rates and tariffs.
Experience demonstrating skill:
‐ processing customer work orders or new applications.
‐ supporting emergency restoration efforts.
‐ interpreting and understanding union contracts.
‐ using WIMS,CRM&B, ISU, AS8, eTime and/or SAP
Job Customer Service
Organization: Atlantic City Electric Co
Title: District Svcs Representative
Location: New Jersey
Other Locations: US-NJ-Pleasantville, US-NJ-Glassboro, US-NJ-Egg Harbor Township
Requisition ID: 210835