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Gainesville Regional Utilities Technical Systems Analyst 2 in Gainesville, Florida

Technical Systems Analyst 2

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Technical Systems Analyst 2

Salary

$61,061.00 - $88,539.00 Annually

Location

Gainesville, FL

Job Type

Full-Time Regular

Department

ELECTRIC UTILITY FUND

Job Number

09018

Closing

7/17/2020 11:59 PM Eastern

  • Description

  • Benefits

  • Questions

Job Ad

The City of Gainesville is seeking a dynamic and experienced individual who is innovative and forward thinking that will embrace the organization's citizen-centered vision. The community, its elected leaders, and executive leadership team have embraced this vision.

Gainesville Regional Utilities (GRU) currently has an opening for a qualified Technical Systems Analyst 2 to join our Customer Operations Project Management team. We are looking for a highly responsible professional to perform moderately complex technical work analyzing, designing, implementing and maintaining departmental automated/computerized systems.

A typical work day may include: using, maintaining, configuring and planning Customer Relationship Management and Billing Systems, Customer Contact Center and IVR Systems, Reporting and Tracking System for our Customer Operations Department and Divisions. Additionally using SAP IS-U/CRM, UtiliSense (internal C# .NET Webapplication), Filemaker, ProjectDox, and Business Objects to satisfy requests for information, data, and reports. Developing applications and coding in languages such as C#, Java, HTML, and SQL. This position will perform routine QA/QC of data and processes to identify issues of concern to be corrected or referred to appropriate departments. This position will work with both internal and external customers to enhance reporting, making tasks more efficient, and to enhance and automate processes.

Additionally, this position will be assigned to projects to design, create, and improve solutions for internal and external customers including requirements gathering, process management, development, testing, and publishing. Other duties may include the evaluation of sensitive data requests, including employee and customer information, to determine what is appropriate to publish.

Preference may be extended to those candidates who possess:

  • Experience in QA/QC of utility process and procedure, including rate structures, billing rules, customer expectations, and revenue recovery opportunities that enable optimum report development.

  • Experience in data mining and analysis.

  • Experience with Business Process Modeling, Requirements documentation, and technical writing.

  • Experience with SAP IS-U/CRM or other customer relationship management software.

  • Experience developing applications using Visual Studio and source control such as Team Foundation Server.

  • Experience writing complex SQL queries. Experience with C# and high aptitude to pick up new programming languages.

  • Experience developing reporting and data solutions using SAP Business Intelligence, Crystal Reports, and HANA.

  • Experience with developing applications using database solutions including MSSQL Server, Filemaker, SAP HANA, and Oracle.

Minimum Qualifications:

  • Bachelor degree from an accredited college or university with major course work in information technology, computer sciences, computer programming, information science, networks, system engineering and three (3) years of progressively responsible Information Technology experience relevant to the needs and subject matter of the hiring department ,

Or,

  • An Associate degree from an accredited college or university with major course work in information technology, computer sciences, computer programming, information sciences or system engineering, and five (5) years of progressively responsible Information Technology experience relevant to the needs and subject matter of the hiring department, or

Or,

  • Graduation from high school or possession of an acceptable equivalency diploma, and current generally accepted certification in an IT area of expertise, and five (5) years of Information Technology experience. Certification and experience must be relevant to the needs and subject matter of the hiring department.

  • Candidates with Bachelor or Associate degrees may be able to apply active certification from an industry accepted licensing organization in project management, database, network, security management and implementation, or department specific software toward experience requirements.

  • Valid driver license required.

May under-fill as a Technical Systems Analyst I

Minimum Qualifications:

  • Bachelor degree from an accredited college or university with major course work in information technology, computer sciences, data management and analytics, computer programming, information sciences or system engineering and one (1) year of responsible Information Technology experience, or

Or,

  • An Associate degree from an accredited college or university with major course work in information technology, computer sciences, data management and analytics, computer programming, information sciences or system engineering and three (3) years of Information Technology experience, or

Or,

  • Graduation from high school or possession of an acceptable equivalency diploma, and current generally accepted certification in an IT area of expertise, and five (5) years of Information Technology experience. Certification and experience must be relevant to the needs of the hiring department.

Or,

  • Candidates with Bachelor or Associate degrees may be able to apply active certification from an industry accepted licensing organization in database, network, security management and implementation, or department specific software toward experience requirements

  • Valid driver license required.

Notes:

  • Valid Florida driver license required within 30 days of appointment.

  • May Require Assessment(s).

  • May fill multiple positions.

  • May establish an eligibility list.

Embracing change is the Gainesville way of life.

Come join our team as we shift the culture from “No to Yes”, “from reactive to proactive,” “from policy-oriented to services-oriented", and “from silos to teams”.

Job Description

SUMMARY

This is professional and moderately complex technical work analyzing, designing, implementing and maintaining departmental automated/computerized systems.

Positions allocated to this classification report to a designated supervisor and work under limited supervision. Work in this class is distinguished by its advanced technical and operational skills.

EXAMPLES OF WORK*

  • This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower level duties may be required.

ESSENTIAL JOB FUNCTIONS

Depending on area of assignment:

Analyzes, designs, identifies, prioritizes, and resolves reported problems including data, account administration, email, desktop, and application issues.

Evaluates hardware/software needs and training/documentation.

Designs, implements and administers automated/computerized systems, such as SCADA, Outage Management, EMS, Geographic Information Systems, computer aided dispatch systems and work management and tracking systems.

Performs needs assessments at departmental level.

Produces data, information and reports.

Corrects program errors or affects modifications of departmental automated/computerized systems by revising coded instructions or altering the sequence of operations.

Communicates with vendors to evaluate new hardware and software solutions, and to discuss existing problems and issues.

Performs in-house technical training for users.

Develops and writes computer programs for input and retrieval of specific documents, data, and information.

Configures departmental software applications and servers to ensure high availability.

Designs user interfaces, applying graphic and creative artistic skills

Attends work on a continuous and regular basis.

NON-ESSENTIAL JOB FUNCTIONS

May require on-call responsibilities.

May require after-hours and weekend responsibilities.

Performs other related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Below are the required education, experience, knowledge, skills and abilities to perform the essential functions.

EDUCATION AND EXPERIENCE

Bachelor degree from an accredited college or university with major course work in information technology, computer sciences, computer programming, information science, networks, system engineering and three(3) years of progressively responsible Information Technology experience relevant to the needs and subject matter of the hiring department , or An Associate degree from an accredited college or university with major course work in information technology, computer sciences, computer programming, information sciences or system engineering, and five (5) years of progressively responsible Information Technology experience relevant to the needs and subject matter of the hiring department, or

Graduation from high school or possession of an acceptable equivalency diploma, and current generally accepted certification in an IT area of expertise , and five (5) years of Information Technology experience. Certification and experience must be relevant to the needs and subject matter of the hiring department.

Candidates with Bachelor or Associate degrees may be able to apply active certification from an industry accepted licensing organization in database, network, security management and implementation, or department specific software toward experience requirements.

Applicants assigned to Police or Fire must have no conviction of a felony or a misdemeanor involving moral character, perjury, or making false statements; nor after July 1, 1981, have pled guilty or nolo contendre to, or have been found guilty of any such crimes. Applicant’s current lifestyle and recent history must be free of illicit or illegal drug use.

CERTIFICATIONS OR LICENSES

Licenses

Valid driver license required. Valid Florida driver license required within 30 days of appointment.

Certifications

None.

KNOWLEDGE, SKILLS AND ABILITIES

Depending on area of assignment:

Thorough knowledge of advanced problem solving techniques.

Thorough knowledge of systems administration and performance management.

Knowledge of computer networks.

Knowledge of web-based design and programming

Knowledge of real-time or relational databases.

Knowledge of database design.

Working knowledge of database application software, data mining and reporting.

Ability to communicate effectively, both orally and in writing.

Ability to work effectively in a team-oriented environment

Ability to interface systems accurately and independently.

Ability to work effectively with coworkers and the general public.

Ability to work under limited supervision

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work related environmental conditions.

PHYSICAL REQUIREMENTS

Work is sedentary and requires prolonged hours of sitting.

WORK ENVIRONMENT

May be required to travel locally to other general government or GRU locations within the Gainesville area.

May be required to work after-hours and provide weekend support.

To learn more about benefits available to eligible City of Gainesville / Gainesville Regional Utilities employees, please CLICK HERE.

01

Please select from the option below where you initially learned about this employment opportunity:

  • City of Gainesville Website

  • Governmentjobs.com

  • Career Source

  • Word of Mouth

  • College Job Posting

  • Other

  • Prefer not to disclose

  • Guardian

  • Recruiter

  • Professional Diversity Network PDN

02

If you selected "Other" from the above option, please identify the event, activity or source where you initially learned about this employment opportunity. Please type N/A if this question does not apply to you.*

03

Please select the option below that best describes your highest level of education.

Proof of the required education for this position will be requested at the time of appointment. You may attach the documentation as part of your application for review and consideration should you be selected to move forward in the hiring process.

  • High School Diploma

  • Associates Degree

  • Bachelor's Degree

  • Master's Degree

04

Please select the option that best describes your major course of study.

EDUCATION MUST BE SHOWN ON APPLICATION FOR CONSIDERATION

  • Information technology, computer sciences, data management and analytics, computer programming, information sciences or system engineering

  • Other Related Area

  • Other Non-Related Area

  • High school or GED

05

Please provide generally accepted certification(s) in an IT area of expertise you currently possess. If you do not have any, enter "N/A."

06

Using the relevant departmental needs outlined in the job ad, please select the answer that best describes your full-time years of work experience in Information Technology.

* EXPERIENCE MUST ALSO BE CLEARLY SHOWN AND LISTED ON YOUR APPLICATION FOR CONSIDERATION*

  • 0 - Less than 1 year

  • 1 year - Less than 3 years

  • 3 years - Less than 5 years

  • 5 years - Less than 7 years

  • 7 years - Less than 9 years

  • 9 years or more

07

Do you posses experience in Developing applications and coding in languages such as C#, Java, HTML, and SQL?

NOTE: * EXPERIENCE MUST ALSO BE CLEARLY SHOWN AND LISTED ON YOUR APPLICATION FOR CONSIDERATION*

  • Yes

  • No

08

Do you possess experience using SAP ISU/CRM, Contact Center, Utilisense, Filemaker, ProjectDox, and Business Objects to satisfy requests for information, data, and reports.

  • Yes

  • No

09

Do you possess experience in process management, development, testing, and publishing?

NOTE: * EXPERIENCE MUST ALSO BE CLEARLY SHOWN AND LISTED ON YOUR APPLICATION FOR CONSIDERATION*

  • Yes

  • No

    Required Question

Agency

City of Gainesville

Address

222 E. University Ave

PO BOX 490

Gainesville, Florida, 32627

Website

http://www.cityofgainesville.jobs

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