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Gainesville Regional Utilities Business Systems Analyst Sr. in Gainesville, Florida

Business Systems Analyst Sr.

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Business Systems Analyst Sr.

Salary

$76,400.00 - $114,600.00 Annually

Location

Gainesville, FL

Job Type

Full-Time Regular

Department

ELECTRIC UTILITY FUND

Job Number

010-08626

Closing

11/23/2019 11:59 PM Eastern

  • Description

  • Benefits

  • Questions

Job Ad

Are you a self-directed individual with a strong customer focus who enjoys partnering with business areas, working with large scale information technology systems and performing analysis and other activities involved within IT service management?

This job is for you!

Gainesville Regional Utilities' Information Technology Department is seeking a Business Systems Analyst Senior to join the Application Management division to support the utility's enterprise systems. Examples would include ERP, customer utility billing and city government systems.

The ideal candidate will:

  • Have working knowledge of large scale integrated ERP systems and data flow;

  • Comprehensive knowledge of utilities customer information systems;

  • Comprehensive knowledge of customer relationship management systems;

  • Comprehensive knowledge of billing systems;

  • Understand the functions of financial system modules;

  • Have experience with system configuration;

  • Be a self-starter with strong leadership characteristics that demonstrate skills in effective communication, attention to detail and the ability to adapt to changing work environments;

  • Have a positive outlook with a proven track record for building solid working relationships with peers and diverse business groups;

  • Have knowledge of various IT systems (i.e. operating systems, applications, databases, servers, networking architecture, routers, switches, firewalls, cyber security, programming languages etc.);

  • Have the ability to elicit and facilitate functional and technical requirements gathering, document and perform systems research, design, and analysis and design and execute test cases.

Preference may be extended to candidates who possess:

  • Current IT Infrastructure Library (ITIL) Foundation certification and

  • Hands-on experience in designing, configuring or administering customer Information & billing systems

To qualify for this position you must possess: a Bachelor degree from an accredited college or university with major course work in Information Technology, Mathematics, Business Administration or related field, and six (6) years of progressively responsible experience in business information systems, integrated system analysis, professional analytics, or software lifecycle management;

or Associate degree from an accredited college or university with major course work in Information Technology, mathematics, business administration, or related field and eight (8) years of progressively responsible experience in business information systems, integrated system analysis, professional analytics, or software lifecycle management;

or Graduation from high school or possession of an acceptable equivalency diploma and ten (10) years of progressively responsible experience in business information systems, integrated system analysis, professional analytics, or software lifecycle management.

Relevant IT certification(s) may be substituted for up to two (2) years of education or experience. A valid state driver license is required; a valid Florida driver license is required within 30 days of appointment.

* May fill multiple positions *

* May establish an eligibility list for future hiring. *

* May require additional assessments to fill the position. *

May underfill

Note: We may under fill as a Business Systems Analyst II or Business Systems Analyst I with the following requirements:

Business Systems Analyst II ($68,980 – $100,020 Annually)

Bachelor degree from an accredited college or university with major course work in Information Technology, mathematics, business administration or related field and four (4) years of progressively responsible experience in business information systems, integrated system analysis, professional analytics, or software lifecycle management; or

Associate degree from an accredited college or university with major course work in Information Technology, mathematics, business administration or related field and six (6) years of progressively responsible experience in business information systems, integrated system analysis, professional analytics, or software lifecycle management; or

Graduation from high school or possession of an acceptable equivalency diploma and eight (8) years of progressively responsible experience in business information systems, integrated system analysis, professional analytics, or software lifecycle management.

Relevant IT certification(s) may be substituted for up to two (2) years of education or experience.

Business Systems Analyst I ($61,061 – $88,539 Annually)

Bachelor degree from an accredited college or university with major course work in Information Technology, mathematics, business administration, or related field and two (2) years of experience in business information systems, integrated system analysis, professional analytics or software lifecycle management; or

Associate degree from an accredited college or university with major course work in Information Technology, mathematics, business administration, or related field and four (4) years of experience in business, information systems, integrated system analysis, professional analytics, or software lifecycle management; or

Graduation from high school or possession of an acceptable equivalency diploma and six (6) years of experience in business information systems, integrated system analysis, professional analytics or software lifecycle management.

Relevant IT certification(s) may be substituted for up to two (2) years of education or experience.

Job Description

SUMMARY

This is advanced professional information technology lead work conducting business systems analysis and configuration of high complexity that requires the highest level of independent and critical thought, and problem definition and solution analysis. This classification may review the work of lower levels. Work in this class is distinguished from other classes by its leadership duties, interdepartmental interactions, independently executed and highly complex assignments, and superior technical skills.

Incumbents assigned to this classification report to an Information Technology (IT) Manager or Supervisor and work under limited direction.

EXAMPLES OF WORK*

*This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower level duties may be required.

ESSENTIAL JOB FUNCTIONS

Depending on the area of assignment:

Researches, evaluates and analyzes software use and operational strategies, business processes and procedures and recommends improvements to responsiveness and reliability.

Analyzes alternative methods and techniques for optimizing software use.

Acts as a liaison to programmers, users and 3rd party representatives to resolve questions of program intent, output requirements, data management, program scope and internal controls and checks throughout the software development lifecycle.

Translates business and stakeholder requirements into functional software specifications for IT system projects, upgrades, and reporting needs.

Researches and performs complex analysis of data sources and relationships.

Analyzes designs and develops complex or custom data collection/retrieval/queries/reporting to support business, statistical or financial analysis.

Troubleshoots, analyzes, resolves, monitors and documents complex user inquiries and system issues for system configuration and interfaces, data collection, data retrieval, queries, reporting, program intent and data errors.

Conceives, coordinates, designs, develops, prioritizes and executes complex software test plans, cases and/or scenarios to evaluate software changes and operational procedures.

Participates in new software implementations including initial studies, input to or creation of functional and technical specification for Requests for Information and Requests for Proposal and evaluation of vendor interviews and responses.

Leads, participates or provides Sign-off in Peer Reviews for process, test scripts, requirements, and other work elements related to proposed solutions.

Prepares, reviews, and approves documentation to departmental standards.

Maintains document management standards: including the planning, implementation, and oversight of a data management and versioning repository that provides for efficient and accurate response to business and management requests for information.

Participates in end user training and business readiness activities

Conceives, designs and performs complex application configuration affecting system functionality and intent.

Creates, schedules, executes, maintains and troubleshoots application logs and batch jobs for major software applications.

Develops and maintains programs and scripts.

Performs statistical analysis on collected data to support system analysis efforts.

Attends work on a continuous and regular basis.

NON-ESSENTIAL JOB FUNCTIONS

May require after-hours, weekend support or on-call responsibilities.

May function as project team member.

Performs other related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Below are the required education, experience, knowledge, skills and abilities to perform the essential functions.

EDUCATION AND EXPERIENCE

Bachelor degree from an accredited college or university with major course work in Information Technology, mathematics, business administration or related field, and six (6) years of progressively responsible experience in business information systems, integrated system analysis, professional analytics, or software lifecycle management; or

Associate degree from an accredited college or university with major course work in Information Technology, mathematics, business administration, or related field and eight (8) years of progressively responsible experience in business information systems, integrated system analysis, professional analytics, or software lifecycle management; or

Graduation from high school or possession of an acceptable equivalency diploma and ten (10) years of progressively responsible experience in business information systems, integrated system analysis, professional analytics, or software lifecycle management.

Relevant IT certification(s) may be substituted for up to two (2) years of education or experience.

CERTIFICATIONS OR LICENSES

Licenses

Valid driver license required. Valid Florida driver license required within 30 days of appointment.

Certifications

None.

KNOWLEDGE, SKILLS AND ABILITIES

Advanced knowledge and experience of problem solving methods and techniques.

Proficiency with Microsoft Office applications.

Ability to think analytically, creatively and independently.

Ability to keep records and prepare reports.

Ability to communicate both orally and in writing, and work effectively with customers, coworkers, supervisors, and managers.

Ability to effectively plan and organize work to ensure quality performance in supporting multiple applications and assignments while balancing strategic and tactical priorities.

Ability to support organizational and departmental goals.

Ability to work independently or on team projects.

Advanced knowledge of business processes with knowledge and experience at the Subject Matter Expert (SME) level in MORE than one of the following areas: Finance, Accounting, Purchasing, Inventory Management, HR/Payroll, Customer Service, Marketing, Work Management, Field Operations, Web Content or Application Usability.

Advanced knowledge and experience with project management methodologies.

Advanced knowledge and experience with software development lifecycle.

Advanced knowledge and experience with software testing and quality assurance principles.

Strong ability to influence others.

Advanced knowledge and experience of the data and process flow within an integrated software system.

Demonstrated commitment to delivering customer success.

Ability to determine multiple approaches and choose the most appropriate solution.

Advanced knowledge and experience with the principles, practices and methodologies of Integrated and/or Web based applications.

Advanced knowledge of computer systems programming and application management techniques.

Ability to design and create record and form layouts.

Advanced knowledge and experience with complex systems research and analysis

Considerable understanding of relational database operations.

Advanced knowledge and experience with advanced data mining and query building.

Working experience interpreting system design.

SME level knowledge of database tools such as MS Access and SQL.

Ability to understand high level programming language concepts to perform business system debugging.

Ability to perform complex root-cause analysis.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work related environmental conditions.

PHYSICAL REQUIREMENTS

While performing duties of this job, the employee is regularly required to sit for prolonged periods of time.

WORK ENVIRONMENT

Work is performed in an office environment with moderate noise levels.

Requires local travel to other general government or GRU locations within the Gainesville area.

To learn more about benefits available to eligible City of Gainesville / Gainesville Regional Utilities employees, please CLICK HERE.

01

Please indicate your highest level of completed education?

  • High School diploma or equivalency

  • Associates degree

  • Bachelors degree

  • Graduate level degree

02

Please indicate your area of study. All education must be listed in your application for consideration.

  • Information Technology, mathematics, business administration

  • Related field

  • Non-related field

03

Please indicate your years of progressively responsible experience in business information systems, integrated system analysis, professional analytics, or software lifecycle management.

All experience must be listed in your application for consideration.

  • Less than 4 years

  • 4 years to less than 6 years

  • 6 years to less than 8 years

  • 8 years to less than 10 years

  • 10 or more years

04

Below describe any experience you possess using, configuring and/or implementing customer information & billing systems; Including best practices and standards that support communication, collaboration, integration and automation to improve the flow of work between software developers and IT operations professionals.

05

Please identify the company/agency/organization where you gained the work experience indicated in the previous question.

Note: Entering "N/A" or "See Resume/Application" does not qualify as an acceptable response.

06

Please indicate that you are aware it is important to clearly identify on the application, and that you are encouraged to provide attachments such as copies of transcripts, proof of Veteran status, resume, cover letters, licenses, or any education, specialized classes, coursework or certifications as applicable that you participated in to gain skills related to the Business Systems Analyst Senior position.

  • Yes

  • No

07

Do you possess a current ITIL Foundation certification?

  • Yes

  • No

08

Below describe any experience you possess with IT Infrastructure Library (ITIL) best practices and standards that support IT Service Management (ITSM)

09

Do you possess hands-on experience in designing, configuring or administering customer Information & billing systems

  • Yes

  • No

10

Do you hold a PMI Professional in Business Analysis (PMI-PBA) certification or IIBA certification(s) in ECBA, CCBA, ECBA+, and/or CBAP? If so, what are they and are they current?

11

Below describe your areas of experience with IT systems and platforms. What additional IT certifications do you hold/have held?

12

Below describe your experience providing formal business systems analyst support

13

Below describe any experience you possess with DevOps best practices and standards that support communication, collaboration, integration, and automation to improve the flow of work between software developers and IT operations professionals.

14

Please select from the option below where you initially learned about this employment opportunity:

  • City of Gainesville Website

  • Governmentjobs.com

  • Career Source

  • Word of Mouth

  • College Job Posting

  • Other

  • Prefer not to disclose

  • Guardian

  • Recruiter

  • Professional Diversity Network PDN

15

If you selected "Other" from the above option, please identify the event, activity or source where you initially learned about this employment opportunity. Please type N/A if this question does not apply to you.*

Required Question

Agency

City of Gainesville

Address

222 E. University Ave

PO BOX 490

Gainesville, Florida, 32627

Website

http://www.cityofgainesville.jobs

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