Liberty Utilities Sr. Manager, Energy Efficiency & Customer Programs in Fall River, Massachusetts
Sr. Manager, Energy Efficiency & Customer Programs
Title:Sr. Manager, Energy Efficiency & Customer Programs
Department:Energy & Efficiency
Location:Fall River, MA
Algonquin Power & Utilities Corp is a North American diversified generation, transmission and distribution utility with $10+ billion of total assets. (APUC) delivers continuing growth through an expanding pipeline of renewable energy development projects, organic growth within its regulated distribution and transmission businesses, and the pursuit of accretive acquisitions.
The distribution business group (Liberty Utilities) provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission business group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada.
The generation business group (Liberty Power, formerly known as Algonquin Power) owns a portfolio of regulated and long term contracted North American based wind, solar, hydroelectric and thermal powered generating facilities representing more than 1.5+ GW of installed capacity.
Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.
As the Senior Manager, Energy Efficiency & Customer Programs you would be responsible for providing leadership to multi-state teams in the Company's design, development and implementation of gas and electric energy efficiency and customer programs for NH, MA, the Central Region and, potentially in the future, other areas of the company. This senior manager oversees the design, strategy, planning, research, marketing, implementation, tracking, regulatory reporting and compliance of the company's natural gas and electric energy efficiency, and related, programs to residential, commercial and industrial customers. The position develops long-term business plans for influencing market adoption of energy efficiency services in the residential, commercial, industrial and municipal sectors, and manages an internal team of analysts and program coordinators as well as an external team of program implementation sub-contractors in order to ensure timely and professional completion of all tasks and to achieve specific program goals. This manager is also responsible for extensive regulatory interactions and negotiations, as well as collaboration with other utility and non-utility stakeholders, to drive strategy and achieve goals.
Lead the design and development of the Company's natural gas and electric energy efficiency programs and oversee the development and implementation of the Company's 3-year energy efficiency program plans, filings, budgets, goals, and overall operation of the residential and commercial & Industrial sector program delivery in compliance with all relevant state regulations and laws.
Establish marketing strategies and create multi-channel communications plans to drive customer and various market sector participation in energy efficiency programs.
Monitor and conduct research, analyze data, investigate and identify customer trends and new and innovative program strategies to capture additional energy efficiency opportunities.
Lead the development and management of program benefit/cost effectiveness modeling, including all program and project savings calculations and validation of required inputs and assumptions.
Represent and lead the Company on various joint utility energy efficiency collaborative and national energy efficiency organization partnerships.
Create policies, procedures, project workflows and quality control mechanisms for the cost effective implementation of energy efficiency programs and achievement of the company's energy efficiency savings and performance incentive targets.
Oversee various market partners for contracted energy efficiency implementation support services and periodically prepare and solicit comprehensive requests for proposals from contractors, vendors and other external agents.
Collaborate with Business and Community Development to ensure that energy efficiency options are effectively included in the sales portfolio to maximize both sales growth as well as energy efficiency results, while remaining within the limitations of the regulatory programs.
Manage the review process and approval of all energy efficiency customer project offer letters, scope-of-work descriptions and technical specifications, program savings calculations, vendor invoices and customer rebates.
Represent and promote the Company at customer and trade meetings, events, presentations and regulatory proceedings.
Produce and deliver all mandated monthly, quarterly, annual, and ad-hoc reports related to the company's energy efficiency programs to state regulators and independent system operator, along with periodic reports to external agencies and government affiliates.
Lead and administer periodic analysis, evaluation, process, impact, opportunity assessment, and measurement and verification research studies to assess the company's energy efficiency program activities.
Provide expert testimony in support of the Company's energy efficiency program activities during adjudicatory procedures.
Assemble regular, and ad-hoc, internal management reports including activity-to-goal status updates, program savings estimates, budget performance and forecasts.
Foster a high performance multi-state work group that is results-driven where performance is measured on program targets.
Demonstrate and advocate behaviors necessary to enhance employee morale, ownership/accountability and collaboration.
Conduct regular meetings with direct staff, provide feedback and coaching on team member performance and behavior, and provide documentation for performance goals and personal development plans
Education & Experience
Advanced well-developed skills and knowledge within a specific professional discipline involving the integration of theory and principles with organizational practices and precedents
Bachelor degree or equivalent
5-10 years of experience
Travel Requirements - Some travel is required for this position. Approximately 30-40% of time will be outside of assigned office location. Both air and vehicle travel as well as occasional out of country travel. A passport is required within 4 months of accepting the position.
We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.
As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition consultant.
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