Xcel Energy Training & Quality Coordinator Job in Eau Claire, Wisconsin
Location(s): TX - Amarillo; WI - Eau Claire
Do you want to start your career at a leading energy company with lots of room to grow? If you’re ready to work hard in an environment where you’ll be challenged, respected, and encouraged to develop your skills and talents, an entry-level job at Xcel Energy is your first step.
During COVID-19 Pandemic this position may require the ability to temporarily work remote within the company service territory until company protocol dictates return to the office criteria has been met.
Coordinates and performs a wide variety of logistical and learning management system functions for Training and Quality Assurance organization within Customer Care. Collaborate with Training and Quality Assurance teams to support new hire onboarding and training, electronic and instructor led course administration, reporting and data analysis for both training and quality assurance functions. Provide responsive customer service to stakeholders and support successful implementation of a variety of learning and performance improvement initiatives.
Support implementation of new and existing learning and quality programs and Quality Assurance initiatives, which can include coordinating and facilitating employee and stakeholder meetings, preparing and delivering presentations, tracking and reporting on key metrics, and creating and refining efficient program management efforts.
Assist with or conduct research and data analysis pertaining to existing or proposed Training and Quality Assurance programs and initiatives to ensure maximum program effectiveness. Prepare and present business cases as appropriate, and assist with implementation as needed.
Interface with Training team and learning management system and administrators to transition training content into the learning platform. This includes loading material, testing and basic troubleshooting, assigning content to users, tracking course credit, and basic evaluation. Lead efforts in curriculum creation, task checklists, assessments, and other learning management system functionality.
Maintain confidential files, personnel data and reports. Processes dept. timekeeping and payroll, maintains records, coordinates employee changes. Assist with managing department budget and basic material ordering.
Schedule departmental meetings or engagement events, recording notes as needed. Coordinate travel arrangements for department. Arranges schedules for training, events, and manager/director needs. Develops and maintains training facility management processes. Interface with Training and Quality Assurance vendors as needed.
Bachelor’s Degree in Training, Education, Business, or related field or equivalent combination of education and experience.
Basic knowledge of learning theory and instructional design desired, along with familiarity with learning management systems.
Proficient in Microsoft Office applications.
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
Posting Notes: WI - Eau Claire || TX - Amarillo; WI - Eau Claire || United States (US) || Customer And Innovation || 84215:Talent/Training || Full-Time || Non-Bargaining ||
Requisition Number: 25301
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Individuals with a disability who need an accommodation to apply please contact us at firstname.lastname@example.org