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Xcel Energy Customer Contact Center Associate II - Eau Claire, WI Job in Eau Claire, Wisconsin

Location(s): WI - Eau Claire

Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A professional position at Xcel Energy could be just what you’re looking for.

Xcel Energy is expanding our customer contact center in Eau Claire and we are looking for motivated individuals to join our team. The Sky Park Contact Center operating hours are 24/7.

Due to the current pandemic circumstances , o nboarding and new hire training will take place virtually. To accommodate this, all new hires will need to have access to reliable high-speed internet, and a place in their home or other location where they can attend new hire training and be able to work without interruption. Longer-term work from home options are also available to qualified candidates.

The position starts at $14.25 per hour with shift and Bilingual premiums available

New hires will be eligible for $250 retention bonuses at 4 months, 8 months, and 12 months

(Total of $750) if employee is meeting expectations.

Schedule: Training Schedule: Monday - Friday 9:30am – 6:00pm; permanent schedule options with start times between 9:30 and 11:30 will be reviewed during information sessions.

What can Xcel Energy offer you?

  • 6 weeks of classroom training followed by 4 weeks of a supported learning environment

  • Set schedule

  • Competitive benefits package including:

  • Pension, tuition reimbursement, 17+ PTO days and MORE

  • Opportunity to work from home (must live within 1 hour of contact center)

  • Professional development and growth opportunities

  • Performance and sales incentives As a Customer Care Associate, a typical day might include the following:

  • Creating an experience where customers know they have been heard, understood and feel valued

  • Educate and sell a variety of products and services, while maintaining exceptional customer satisfaction

  • Helping customers understand complex electric and gas rate options across multiple service territories

  • Providing technical support to customers for our online and self-service options

  • Responding to gas and electric emergency situations with a high degree of accuracy to ensure public safety Minimum Requirements

  • 1+ year of customer service experience required, 18 months preferred

  • High school diploma or equivalent

  • Experience selling products and services preferred

  • Bilingual/Spanish experience is a plusWe provide the energy that powers millions of homes and businesses across eight Western and Midwestern states.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

Posting Notes: WI - Eau Claire || WI - Eau Claire || United States (US) || Customer And Innovation || 66965:Customer Contact Ctr Skypark || Full-Time || Non-Bargaining ||

Requisition Number: 24292

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at