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Avangrid Supv CRC in East Hartford, Connecticut

Supv CRC

Company: CONNECTICUT NATURAL GAS C

Location:

East Hartford, CT, US

Company

Company

Iberdrola is a global energy leader, the number one producer of wind power, and one of the world's biggest electricity utilities in terms of market capitalisation. The group supplies energy to almost 100 million people in dozens of countries including Spain, the United Kingdom (ScottishPower), the United States (AVANGRID), Brazil (Neoenergia), Mexico, Germany, Portugal, Italy and France, with a workforce of more than 35,000 people.

Iberdrola is leading the transition towards a sustainable energy model through its investments in renewable energy, smart grids, large-scale energy storage and digital transformation, to offer its customers the most advanced products and services. Thanks to its commitment to clean energy, Iberdrola is one of the companies with the lowest emissions and an international benchmark for its contribution to sustainability and the fight against climate change.

Responsibilities

Purpose: Oversee the daily operations and staff of the Customer Care Center including timely response to customer inquiries and requests and managing employee performance.

Responsibility 1: Supervises team members to handle inbound customer telephone calls maximizing productivity, high-quality customer service, and adherence to policies and procedures. 20%

Responsibility 2: Responds to escalated customer complaints. 20%

Responsibility 3: Provide coaching, counseling and performance feedback to team members. Handle routine personnel issues. 20%

Responsibility 4: Handle union grievance issues as needed. 10%

Responsibility 5: Contribute to establishing and maintaining a work environment that is customer-focused, recognizes achievement, rewards high performance, and promotes opportunity. 10%

Responsibility 6: Perform supervisory stand-by duty, as required, during weekends or emergency situations. 10 %

Responsibility 7: Respond to PURA inquiries as needed. 10%

Skills and Requirements

Educational Level: BS/BA Degree preferred. 5 years of strongly related experience may be considered in lieu of a BS/BA Degree.

Experience: Minimum 5 years of experience in the customer service field and 3 years of supervisory experience.

Competencies

  • Develop Self & Others

  • Empower to grow

  • Collaborate and Share

  • Be a role model

  • Focus to achieve results

  • Be agile

  • Technical Skills

    Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Learn more about equal employment by following this link (https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 203-499-2777 or careers@avangrid.com

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