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Xcel Energy Project Manager, Customer Policy & Assistance Job in Denver, Colorado

Location(s): CO - Denver; MN - Roseville; TX - Amarillo; WI - Eau Claire

Do you want to start your career at a leading energy company with lots of room to grow? If you’re ready to work hard in an environment where you’ll be challenged, respected, and encouraged to develop your skills and talents, an entry-level job at Xcel Energy is your first step.

This role will provide project management and research support related to regulatory initiatives and income qualified programs available to Xcel Energy customers. The ideal candidate will have formal project management experience, familiarity with regulated industry environments, and a solid understanding of research best practices. Excellent written and verbal communication skills will ensure success collaborating with business partners and communicating with senior leadership.

Position Summary

Provides project management for multiple customer policy and assistance projects to meet the needs and strategies of the Customer Policy & Assistance organization. Provides leadership and coordinates multi-disciplinary project teams of internal and external resources and business partners. Manages to the approved project scope, develop and track detailed cross-departmental milestone schedules, responsible for project-level cost tracking and reconciliation. Researches trends in federal and state specific customer policy, income-qualified energy assistance programs, technology for business process improvement and continuity and how to leverage these trends to achieve improved performance. Provides project leadership on cross-organizational initiatives to implement customer policy & assistance projects and technology to provide comprehensive solutions.

Essential Responsibilities

  • Provides project management and leadership for customer policy and assistance projects and technology solutions including support of allied Customer Care and Operating Company Regulatory teams and initiatives; incorporating analysis, design/development, implementation, evaluation and technology strategies as appropriate. Coordinates with Customer Policy and Assistance Leadership Team. Provides work direction as applicable and collaborates with internal and external resources to ensure the delivery of projects and technology solutions that meet or exceed customer requirements and comply with internal standards.

  • Uses project and program management tools and methods to manage customer policy and assistance. Helps identify and define measurement and evaluation strategies to ensure continuous improvement of Customer Care processes. Develops business case methodologies to demonstrate business-value of technology and strategies.

  • Provides leadership and strategic direction to cross-organizational and cross-functional teams on various types of customer policy and assistance projects and initiatives related to process improvements and the use of technology for across Customer Care. Ensures high-level sponsorship for corporate initiatives is obtained. Responsible for communication, reporting, and shared-decision making.

  • Responsible for seamless integration of new project solutions and learning opportunities with business processes to ensure the delivery of a comprehensive solutions for Customer Policy and Assistance.

  • Communicates, develops and manages effective working relationships with internal resources including management, staff, business partners, Information Technology (IT) and external resources, including developers, vendors and industry organizations to ensure quality delivery of products and services benefitting Customer Policy & Assistance and allied business areas.

  • Researches trends in customer policy and assistance topics, the use of technology for business continuity and process improvement and makes recommendations about implementation within Xcel Energy.

Minimum Requirements

  • Minimum of 8 years of experience working with business processes, change management, financial reporting, project management or equivalent.

  • Minimum 4 years experience in customer care or regulatory organizations.

  • Bachelor's degree in Business Administration, Project Management or related field preferred.

  • Five or more years of project management experience preferred.

  • Requires experience effectively communicating with leadership teams at multiple levels.

  • Demonstrated oral and written communications skills required.

  • Required occasional travel.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

Posting Notes: CO - Denver || CO - Denver; MN - Roseville; TX - Amarillo; WI - Eau Claire || United States (US) || Customer And Innovation || 69095:Customer Policy and Assistance || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $72,100 to $102,433 per year

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Requisition Number: 32542

Equal Opportunity Employer: Minority/Female/Disability/Veteran

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