Iberdrola USA Manager - Business Technical Services (AMC 65021) CT, ME or NY in CT, New York


Business and Department




Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:

This position is responsible for managing the activities of Business Technical Services functions (General Services help-desk services, office support, mobile and fixed telephony, meeting room and audiovisual equipment management, and multifunctional devices) across AVANGRID which encompasses 25 US states and multiple independent operating companies (Central Maine Power, Maine Natural Gas, New York State Electric & Gas, Rochester Gas & Electric, AVANGRID Renewables, United Illuminating, Connecticut Natural Gas, Berkshire Gas, Southern Connecticut Gas, and ENSTOR Canada) to ensure the ability of General Services to service the operating companies effectively. Oversee and provide guidance in the coordination of centralizing Global initiatives, identify and lead process efficiencies, contract management and cost control. Provide leadership, motivate and mentor employees. Reports to the Director – Office and Business Services.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

  • Manages a team to provide the following services to all IUSA business partners:

  • General Service Help-Desk

  • Mobile & fixed telephony

  • Meeting room and audiovisual equipment management

  • Multifunctional deviceso Office support

  • Interfaces regularly with local and global business partners and internal Customers

  • Develops processes in the above categories to implement consistent and efficient utilization of the services

  • Manages continuous improvement within the above categories to ensure lowest cost/highest quality service

  • Integrates with other General Services areas for overall departmental effectiveness

  • Develops and manages contracts with service providers

  • Oversee and coordinate Global initiatives within Business Services areas



Education & Experience Required:

  • Bachelor’s Degree in related field or demonstrated equivalent experience through a combination of work experience, training, and certifications.

  • Minimum of seven years of related work experience.

  • Proficiency with SAP software (or similar), fundamentals and processes.

  • Prior change management experience.

  • Prior supervisory experience.

  • Experience in large scale project management and program management


  • Project management skills.

  • Excellent team leader.

  • Analytical and problem-solving skills.

  • Ability to convey complex issues and/or solutions to staff and business unit management and employees

  • Knowledge of business issues and challenges

AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status, veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at877-387-9061 or careers@avangrid.com

Company: AVANGRID Management Company (AMC)

Department: General Services

Job Title: Manager – Business Technical Services

Reports to: Director – Office and Business Services

Location: CT, ME or NY

Cross Company Responsibility: Yes

REFERENCE: 5098946801

Publication date: 27.07.2018