Duke Energy Revenue Services Representative in Cincinnati, Ohio

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary

Under general supervision, on various work schedules, primary responsibilities include timely and accurately billing, processing customer payments, and receivables management for the Company’s customers. Responds to and resolves internal and external customer requests, inquiries, and complaints; performing such duties as:

  • Coordinates with other groups/departments to resolve issues to meet customer expectations.

  • Uses computerized systems for tracking, information gathering, data corrections/work files and/or troubleshooting.

  • May answer inquiries and resolve problems.

  • Requires knowledge of the organization, products, and/or services

  • May respond to internal or external customer inquiries.

  • Requires ability to navigate computerized data entry systems or other relevant applications.

  • Analyzes all available data and resources to take action and correct or resolve routine situations.

  • Accepts and resolves routine issues from other sources.

  • Performing similar or lesser skilled work.

Basic/Required Qualifications

  • At least one year of Customer Service experience.

  • High School Education or Equivalent

  • Ability to adapt well to process and Technology changes.

  • Multi-task oriented with the ability to work efficiently in stressful situations

  • Ability to actively listen while entering detailed customer information.

  • Demonstrates effective communication skills (both oral and written).

  • Interacts well with both internal and external customers.

  • Ability to process analytical problems and initiate appropriate actions to support safety, first contact resolution and customer satisfaction.

  • Ability to read instructions/documents and comprehend the context then execute the details

  • Demonstrate problem solving skills.

  • Maintain composure in demanding and difficult situations.

  • Ability to use good time management skills to fulfill tasks.

  • Demonstrated ability to use Microsoft Office Products (Word, Excel, PowerPoint, Outlook, etc.).

  • Ability to work together as a team and support Revenue Services initiatives.

Travel Requirements

Not required

Relocation Assistance Provided (as applicable)No

Represented/Union PositionUWUA, IUU Local 600

Visa Sponsored PositionNo

Posting Expiration Date

Saturday, February 16, 2019

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

We are one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers. We have approximately 52,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida – and natural gas distribution services serving more than 1.5 million customers in Ohio, Kentucky, Tennessee and the Carolinas. Our commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets.

Regardless of your skill set or specific interest, we're looking for the best and brightest talent in the industry. Our people make us great - and we're always looking for more. Find your career path today at Duke Energy, where it's more than a career - it's a chance to make a difference in people's lives.

Duke Energy is an Equal Opportunity Employer and complies with the laws set forth in the Department of Labor EEO Poster and Supplement.