National Grid Complex Connections Representative - Gas Growth in Braintree, Massachusetts

_About the Position:_

The Complex Connections Representative will be responsible for fulfilling new customer requests for new large volume/complex gas connections for growth. Manage field activities and customer needs, concerning expediting the completion of these new large volume/complex gas connections. The Complex Connections Representative will be responsible for interacting with customers, trade allies, manufacturers, engineering firms, developers, operations, customer meter service and sales personnel. Effectively manage multiple projects and difficult installations or customer issues. Interface closely with many other areas of the company.__

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_Position Responsibilities (including but not limited to):_

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  • To be the process owner for the entire customer experience for the largest and most complex new gas customer connections.

  • Provide as the point of contact for new inquiries through execution of the project.

  • Provide customer expectations; facilitate design with internal National Grid engineering team to provide customers with solutions for their gas demand needs.

  • Develop pricing for customer contributions to support the build of new infrastructure and then manage the project with National Grid resource coordination teams, operations and customer meter service teams. __

This position has a career path which provides for promotional opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.

The selected candidate will move laterally at their current band and market reference point and will not be eligible for a promotion at the time of accepting this position. This applies to candidates moving within the same career path (e.g., analyst, supervisor, engineer), or to a different career path (e.g., analyst to engineer, supervisor to analyst). The selected candidate will have an opportunity to be promoted within the career path during the annual salary planning process.

/National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team./

_Knowledge & Experience Required:_

  • Bachelor's degree preferred in a related technical discipline and 3 years related experience.

  • Working knowledge of Salesforce, Maximo and CSS desired.

  • Self-motivated and a great attitude.

  • Ability to travel 50% to client locations.

This position is one of National Grid’s career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.

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/National Grid is an equal opportunity employer thatvaluesa broad diversity of talent, knowledge, experience and expertise. We foster a culture ofinclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to bean affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team./

Job: *Business Services

Organization: *Business Services

Title: Complex Connections Representative - Gas Growth

Location: MA-Braintree

Requisition ID: 20180262