Eversource Energy Director, Customer Solar Program in Berlin, Connecticut
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Establish Eversource as the “Trusted Energy Advisor” for customers in CT, MA and NH looking to install renewable energy systems, or participate in an Eversource-sponsored community solar program. Oversee development and implementation of multiple customer-facing renewable initiatives including, the Massachusetts SMART and Clean Peak procurement programs, the Connecticut SCEF and LREC/ZREC programs, as well as the state’s new residential and commercial renewable tariff initiatives. This transformation requires, but is not limited to, successful implementation of process improvements, as well as a strategy to ensure continuous improvement over time.
This position is responsible for directing allemployees/contractorsand activities associated with Renewable Energy Programs. The three-state combined solar budget is approximately $10B over the 25-year life of the programs. Program functions include initial customer inquiries to payment of incentives, as well as establishing processes and financial controls to ensure that meter installation, meter data management, and billing for all participants are conducted in a timely and accurate manner. Contributes to Eversource Customer Satisfaction goals by directing employees responsible for addressing customer requests, inquiries, contacts and commitments via multiple channels in an efficient and effective manner. Establishes and maintains all strategic relationships including with regulators and other external stakeholders including the solar industry.
·Lead transformation of Eversource Energy into the “Trusted Energy Advisor” for customers looking to install solar or participate in community solarprograms.
·Ensure consistency and efficiency for interested and participating customers throughout CT, MA and NH service territories.
·Partner with Corporate Communications to ensure that accurate and timely information is provided to all parties via the appropriate channels.
·Increase awareness among employees of the support being provided to our solar customers.
·Research and evaluate best practices in the industry as they pertain to the customer experience for application at Eversource.
·Partner with staff in operations, load settlement, billing, interconnection and other areas of the company to ensure customers have a streamlined and seamless solar experience.
·Work with the Voice of the Customer group to design/modify surveys and request customer research via online panel
Requiresa Bachelor’s Degree in Business Management, related discipline or equivalent experience. Master’s Degree preferred.
Minimum of 12 years’ experience in Customer Care and Program Management or equivalent related experience, including previous managerial experience.
Minimum of 5 years of retail solar experience is preferred.
Number of Openings:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
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