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Southern Company Messaging & Conferencing System Administrator in Atlanta, Georgia

Messaging & Conferencing System Administrator


Messaging and Conferencing System Administrator


This position is responsible for implementing, maintaining, administering, and troubleshooting in support of Southern Company’s electronic communications infrastructure. Supported solutions include Microsoft Exchange, OWA, Microsoft 365, Exchange Hybrid, SMTP, ProofPoint Email Gateway, RightFax Electronic Faxing, Microsoft Teams, and mobile messaging support.


Education / Experience:

  • Bachelor's Degree in Computer Science, Engineering or related field highly desired

  • 2 years of relevant work experience required

  • Previous experience administering Proofpoint products highly desired

  • Experience with mail routing and email security desired

Competencies, Knowledge, Skills

  • Strong ability to learn new technology and consume information quickly

  • Strong research, analytical and troubleshooting skills

  • Expert knowledge in one or more of the Southern Company electronic communications products listed in the job summary

  • Competent knowledge in the use of PowerShell for configuration/administration and scripting operational tasks

  • Ability to implement technical functionality to gain the maximum value for the business

  • Specific knowledge of data networking, computer system security, and general knowledge of other technology infrastructure components

  • High level of knowledge working in MS Windows operating systems at both the server & workstation level

  • Working knowledge of TCP/IP protocols

  • Working knowledge of capacity planning and disaster recovery issues

  • Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on commitments

  • Ability to negotiate with and influence others – internally as well as vendors

  • Ability to build relationships and work in a team atmosphere

  • Ability to provide and accept feedback

  • Professional oral and written communication skills

  • Ability to work independently

  • Leadership in both the technical and business aspects of messaging services

  • Takes ownership of work assignments and personal career development

  • Working knowledge of Instant Messaging and Microsoft Teams a plus


  • Configure and implement electronic communications services in accordance with the chosen strategies

  • Research, troubleshoot, and resolve problems involving electronic communications and perform root cause analysis

  • Daily administration of electronic communications services/software including Exchange, M365 (Exchange Online), Proofpoint, Outlook, mail routing, etc.

  • Follow standard processes for hardware / software support and project completion

  • Work with vendors to ensure purchased entitlements are fully leveraged and issues are resolved satisfactorily

  • Identify, develop, validate and document work processes and automations that increase team effectiveness and promote self-service

  • Monitor application performance and identify performance improvement options and monitoring opportunities

  • Provide second-level support to other areas, both within the Technology Organization and within the business

  • Diagnose and resolve client problems within service level time frames

  • Contribute to and implement project plans according to Productivity Technologies guidelines

  • Research and make recommendations for implementation and communication of new features and capabilities within the Microsoft 365 suite

  • Develop and maintain good client relationships

  • Communicate progress, problems and best practices to management, leads and team

outhern Company (NYSE: SO) is America's premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a national recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

Req ID: SCS2009538