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Alliant Energy Bilingual Customer Support Associate (T) in Ames, Iowa

5023BRJob Responsibilities:In this role you will...

  • Be responsible for customer contact in areas of customer service, promoting current/new products and services available to customers

  • Have the power to resolve questions and problems that may include complex issues for resolution.

  • Deliver exceptional service (the type of service you like to receive!) to meet our customers' needs.

  • Be the first line of customer contact in areas of customer service, credit and collections, web support, and billing.

  • Be responsible for answering outage and emergency inquiries from customers to ensure accurate and timely response. Initiates work orders for meter readings, service requests, construction and customer program offerings.

  • Performs routine collection activities including payment agreements, educating on programs for assistance and processes for delinquent accounts.

  • Responds to customer inquiries, complaints and initiates action to resolve.

  • Responsible for general understanding of regulatory rules and regulations to ensure the customer is billed properly.

  • Mentors less-experienced employees as needed.

  • All other duties as assigned.

Requisition ID:5023BRPosition Type:Regular Recruiting Location(s):Ames, IA, Burlington, IA, Cedar Rapids, IA, Centerville, IA, Marshalltown, IASchedule Type:Full-Time Posting Details:

We are looking for Customer Support Associates to join our team! This is an exciting opportunity to make a difference, impacting the customer experience. Everyone knows what good customer service feels like. We are looking for the passion that goes beyond to deliver those experiences to make things better for our customers.

To be eligible for this position, your home office must be in Iowa and within the communities that we serve. We are currently hiring in Ames, Burlington, Centerville, Cedar Rapids and Marshalltown, IA.

This is a six-month seasonal position targeted to help meet our customers' needs during our busy season. (Interested in working with us fulltime? Keep reading to learn how!)

Working from Home:

  • This position will train and work from home! Our call center is now home-based, giving you the flexibility you need in your life.

  • There could be an instance where we need you to come to the office - for the position, you must be located in the communities that we serve and in a daily commutable distance of a main office.

  • For this work from home position, you will need to provide your own high speed internet with wired connections for workstation and phone with connections of: Download Speed =>10MBPS; Upload Speed => 3MBPS; Jitter <=15MS; Ping <=150MS

  • Computer and office supplies will be provided.

Seasonal Position - What does that entail?

  • Seasonal positions work between February and November with multiple start dates to fit your needs.

  • Flexible schedule Monday – Saturday with various starting times between 7 a.m. – 12:30 p.m.

  • Seasonal positions never work on Sunday!

  • Are you interested in joining our team full time? There is potential to join the company full-time after your six-month position. This is an opportunity for you to see if this job could become your career! It's also a great way to supplement your income temporarily!

  • Our Customer Support Center operates 24/7. It is critical to our success that our employees are dedicated, dependable and reliable.

What's in it for me?

  • Competitive pay starting at $17.50/hour

  • Health, Medical, Dental, Vision and 401k will be offered along with qualifying benefits

  • Cutting edge technology in a dynamic, customer-focused team environment.

  • Career development opportunities to energize your career growth!

  • Safety is our top priority. Our company culture strongly values integrity, respect, service, and responsibility. We don’t just say it, we live it.

Meet us online! Check us out on LinkedIn and Facebook. (We’re also on Twitter and Instagram.)

Job Category:Customer Service Job Qualifications:

Education:

  • Education or equivalent to a high school diploma.

Preferred Qualifications:

  • 1-2 years technical and/or professional experience in related customer service skills.

  • Call Center experience preferred.

  • Education or equivalent experience to a two-year degree from an accredited college or university is preferred.

  • Demonstrated effective interpersonal, verbal and written communication skills.

  • Demonstrated ability to use Microsoft Office Suite programs and Windows-based customer information systems.

  • Demonstrated proficiency in basic math.

  • Ability to work under minimal supervision.

  • Ability to work in a diverse team environment.

This position is covered by the Department of Transportation regulations on drug/alcohol testing (CFR 49, Parts 40 and 199), and is subject to drug/alcohol testing according to said regulations. Please refer to job description for Department of Transportation (DOT) regulations that apply to this position.

We are committed to providing an inclusive work environment for all and are proud to be an Equal Opportunity Employer M/F/Disability/Protected Veteran.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To apply for this challenging opportunity, please complete our online application at www.alliantenergy.com/careers.

Applications will be accepted until a qualified pool of candidates is received.

Posting Title:Bilingual Customer Support Associate (T)Talent Gateway Posting Details:This is a six-month, WORK from HOME, seasonal position with a starting wage of $17.50/hour WITH BENEFITS.

Apply now to join our Customer Support team! This role is responsible for customer contact for all areas of the company. Provide effortless experiences and deliver exceptional service to meet the needs of our customers on the phone and online.

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