PPL Corporation Associate/Intermediate/Senior Communications Technologist in Allentown, Pennsylvania
Associate/Intermediate/Senior Communications Technologist
The Associate level performs routine assignments using established procedures in the below areas.
The Intermediate level performs a variety of assignments and solves problems using established procedures in the below areas.
The Senior level performs a variety of complex assignments (may lead some projects) and analyzes and solves complex problems in the below areas.
System Monitoring and Reporting:
Assist in developing, implementing and maintaining policies, procedures and training plans as they apply to communication systems, maintenance and usage
Monitor overall performance of wireless backhaul systems (e.g., RF mesh) and two-way radios
Generate communications and radio technology usage and inventory reports
Track incidents related to communications and radio technology
Incident Investigation and Corrective Response:
Operate within prescribed guidelines to troubleshoot, diagnose problems, and restore communication and radio system services (e.g., meter reading) as quickly as possible while limiting business impact
Program, troubleshoot, and maintain two-way VHF radio systems communication systems, digital multiplex, microwave systems and satellite communication systems
Provide customer support for issues that require hands-on service related to wireless backhaul systems and two-way radios
Triage outage / incident locations to empower efficient responses
Support the communications and radio systems service management lifecycle, ensuring client satisfaction and management of risk to services
Conduct root-cause analysis to eliminate reoccurring issues
- Complete necessary break fix, design, and engineering technology changes for communications and radio systems as part of regular maintenance
Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.
The Communications Technologist supports wireless communications infrastructure operations, and maintains and repairs wireless backhaul systems and two-way radios. They are also in charge of monitoring all events and triaging event alerts in the communications and radio environment and escalate exception conditions.
The Associate level uses established procedures under immediate guidance and instruction from supervisor or more senior level Communications Technologists.
The Intermediate level uses established procedures under moderate guidance and direction from supervisor or more senior level Communications Technologists.
The Senior level performs assigned tasks under minimal guidance from supervisor.
Candidates must meet the basic qualifications and pass all required tests or assessments to receive consideration.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility form upon hire.
Bachelor's degree OR 4 years of related work experience (Associate level requirement)
Bachelor's degree and 2 years of related work experience OR 6 years of related work experience (Intermediate level requirement)
Bachelor's degree and 5 years of related work experience OR 8 years of related work experience (Senior level requirement)
Excitement, curiosity, and passion for shaping the future through digital technology
Ability to provide step-by-step technical help, both written and verbal
Ability to diagnose and troubleshoot basic technical issues
Proven ability to prioritize and execute tasks
Highly self-motivated and directed with attention to detail
Proven ability to collaborate and build strong relationships with customers
Easily adapts to changing circumstances
Understands business goals and strategic priorities
Promotes respect and can work effectively with diverse groups and environments
Equal Employment Opportunity:
Our company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.
Regular or Temporary:
Experience working within customer care function and delivering superior customer experience
Experience working with customer care technologies
Possesses knowledge and understanding of specific testing tools (e.g., Windows automation tool)
Ability to establish and maintain the appropriate programs to recover the systems in the event of a disaster or security threat
Presents a creative approach to problems
Experience supporting fast-changing business organizations
Full-time or Part-time:
As one of the largest investor-owned companies in the U.S. utility sector, PPL Corporation delivers on its promises to customers, investors, employees and the communities we serve. Our utilities – Western Power Distribution, Louisville Gas and Electric and Kentucky Utilities, and PPL Electric Utilities – provide an outstanding service experience for our customers, consistently ranking among the best in the United States and the United Kingdom. PPL has grown from a company with customers and facilities in one region of Pennsylvania to a diverse energy company with more than 10 million customers in the U.S. and the U.K. PPL provides energy for millions of customers while providing challenging and rewarding careers for thousands of employees around the U.S. and abroad.
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