Southern California Edison Senior Manager, IT Development (ITD900_M3_E) in Rosemead, California

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About IT

The role of IT goes beyond the traditional Information Technology “service provider.” Many of the innovative ideas and projects that shape the company’s future and move SCE forward are dependent on technology. IT employees are at the heart of these projects, collaborating, designing and executing technology solutions that are transforming our industry.

Position overview

The Senior Manager will provide oversight and strategic direction in the execution and monitoring of operational activities to ensure efficient service delivery to business users by managing the Manage Service Provider service offering in the resolution of application issues and the delivery of enhancements/upgrades.

Will communicate and coordinate with other IT teams, business leadership, and project managers to ensure appropriate integration of operational activities across the Enterprise, including application stability and data integrity.

The Senior Manager will be responsible for day-to-day operations and policy adherence, with oversight over the following areas:

  • Partners with Operating Units in our Enterprise and Transmission and Distribution client groups to report operational portfolio health and ensure satisfaction in the timely delivery of IT services to the business lines.

  • Management of Applications Maintenance Team to direct the maintenance, break-fix and other operational activities for applications within their portfolio of responsibility.

  • Integrates with Planning and Architecture team in technology planning for initiatives and roadmap development

  • Integrates with Solution Delivery team to ensure quality of project transition into the operations team

  • Monitor, measure and partner with Managed Service Providers to ensure quality and timeliness of resolution for application issues, operational activities and enhancement delivery

Typical Responsibilities

Provides management oversight and strategic direction to managers who have highly technical direct reports:

  • Provides coaching to ensure effective management skills in the organization.

  • Manages employee performance for both direct and/or matrixed reports.

  • Establishes performance expectations and goals aligned with Company objectives, policies and procedures.

  • Manages, trains and develops staff by providing timely feedback, coaching and support.

  • Demonstrates Company values through decisions and actions.

  • Promotes the Company’s safety culture to ensure a safe work environment.

  • Plans for efficient use of staff. Maintain necessary staffing levels. Ensure open positions are filled in a timely manner.

  • Partner with other operational towers within IT (Infrastructure, Security, Service Management, etc…) and with management from other IT organization (Cyber Security, Enterprise Architecture and Planning, and Delivery).

  • Work directly with Senior Operating Unit leadership to report out the operational health, issue resolution and service improvements being performed in their area of responsibility.

Budget Management:

  • Manages Capital and O&M budget within prescribed goals.

  • Performs strategic budget planning to ensure adequate resources to meet long term goals.

  • Ensures budget is spent in an efficient manner, with the correct priorities.

Managed Service Provider (MSP) Management

  • Partner with MSP Application management to ensure timely delivery operational services are met within service level agreements.

  • Partner with MSP Application management to drive service improvements within the IT Operations.

  • Partner with MSP management in other service towers like Infrastructure, Security, etc…to integrate delivery of operational services.

Minimum qualifications

  • 5 years of management experience over organizations that have operational responsibility of multiple platform server and database environments

  • 5 years of technical experience in application maintenance, databases, and mainframe job scheduling environment is highly desirable

  • Good understanding of multiple operating systems platforms (UNIX, Windows, Linux), databases (Oracle, SQL, DB2, Sybase), and server applications such as IIS and Websphere. Experience in managing a broad SAP environment is also critical to the role.

  • Bachelor’s Degree in Business or Information Technology

Desired qualifications

  • Knowledge of Information Technology Infrastructure Library (ITIL) practices, processes and principles

  • ITIL v3 Foundation Certified

  • Master’s Degree in Business or Information Technology

  • Experience with having technical conversations or making technical presentations to both technical and non-technical audiences.

  • Experience in managing an IT Operation (people and technology) in a managed services environment.

Comments

  • Relocation may apply to this position.

  • Candidates for this position must be legally authorized to work directly as employees for any employer in the United States without visa sponsorship.

If you require special assistance or accommodation while seeking employment with Edison International, please call Human Resources at (800) 500-4723, and choose option 3 for the Employee Information Center. Representatives are available Monday through Friday, 8 a.m. to 4 p.m., Pacific time, except Wednesdays when the center closes at 2:30 p.m., and holidays, or (800) 352-8580 (Telecommunications device for the hearing impaired - TTY).

Southern California Edison is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Title: Senior Manager, IT Development (ITD900M3E)

Location: US-CA-Rosemead

Requisition ID: 71018994