Customer Service Call Center Supervisor

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Date: Apr 23, 2024

Location: Evansville, IN, US, 47711-5540

Company: CenterPoint Energy

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary

CenterPoint Energy is looking for a Customer Service Call Center Supervisor to join our Team , located in Evansville, Indiana.

You will have the ability to: Lead a team of Support Specialist in the application of process management and change management disciplines and governance. Effectively and successfully complete process improvement projects as well as operational duties such as Customer Service department communications, technical documentation and reference material updates and development.

Essential Functions

• Effectively lead and develop staff through the use of best practices and the Company’s people management processes.

• Work with Customer Service leadership and team members to clearly define the scope, timeline, objectives, communication methodology and delivery tools of change initiatives.

• Develop communication strategies that support the Customer Service organization.

• Involve and frequently communicate with key stakeholders to maintain project awareness and support.

• Negotiate changes in project scope, schedules, or deliverables with stakeholders.

• Effectively evaluate change request and coordinate a smooth introduction within the Customer Service organization.

• Partner with other team members to evaluate and prioritize pending ITS.

• Leverage subject matter expertise to innovatively solve customer facing issues.

• Develop work plans for on-time project completion.

• Facilitate team meetings and working sessions.

• Maintain project governance and change management standards.

• Proactively identify improvement opportunities in assigned process area.

• Provides first line help and support on process and system issues in assigned process area.

Education Description

• Bachelor's degree in business administration, management, business communication or other related business major from an accredited college or university.

• In lieu of a degree, a (6) year combination of education and subject matter related experience and demonstrated competency will be considered.

Experience

• Candidates must have minimum of 4 years of applicable work experience preferably in an environment exposing the candidate to process improvement, system development, training and/or change management. A strong Customer Service background is preferred.

We want you to know

Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

Diversity, Equity and Inclusion

CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

What we bring to you

• Competitive pay

• Paid training

• Benefits eligibility begins on your first day

• Transit subsidies

• Flexible work schedule, paid holidays and paid time off

• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston

• Professional growth and development programs including tuition reimbursement

• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type: Full Time

Posting Start Date: 04/19/2024​

Posting End Date: 05/03/2024

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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